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We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice, as you might need it as proof of purchase in the event of any after-sales queries.

If you wish to return an item please email sales@bigbabystore.co.uk quoting your order number

IF YOU CHANGE YOUR MIND...

Within 14 days
Everything we sell online is covered under Distance Selling Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt.  The items must be returned in their original packaging, in an unused, saleable condition, along with the invoice and we’ll give you a refund or exchange.

This does not affect your statutory rights.

If you wish to return an item please email sales@bigbabystore.co.uk quoting your order number.

Our collection service charges will be applied if delivery is refused and you have failed to notify us of your wish to cancel or return your order unless the product (not the packaging) is faulty/damaged (following verification at the service centre).

If the item you wish to return has been sent to you via Royal Mail and you use the original pre-paid Royal Mail impression used to send the item to you to return the item to us, we will take action to recover the costs involved.

IF THERE’S A MANUFACTURING FAULT WITH THE PRODUCT…

Within 28 days

If you wish to return your item(s) within 28 days from the date of receipt, we’ll give you a replacement or a refund, following verification at the service centre. No collection fee is charged.
If your item is lightweight you may be asked to return the item by post. If this is the case, we will send you a pre-paid label for your parcel.
This does not affect your statutory rights.
This does not cover accidental damage or general wear and tear.

Between 28 days – 6 months

If you’ve had the product for up to 6 months following the date of receipt, we’ll repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund. No collection fee is charged.
If your item is lightweight you may be asked to return the item by post. If this is the case, we will send you a pre-paid label for your parcel.
This does not affect your statutory rights.
This does not cover accidental damage or general wear and tear.

6 months +

If you’ve had the product for more than 6 months following the date of receipt, we can obtain a quote from the manufacturer for repair.

IMPORTANT INFORMATION…

Incorrect Item(s) Sent
We send thousands of items to satisfied customers every week. However, due to human or technical failure, we do, on occasion, send an incorrect item. In the unlikely event of this happening we will undertake the following:
If your item is bulky we will arrange for the incorrect item to be collected and the correct item sent to you via courier.
If your item is lightweight you may be asked to return the incorrect item by post. If this is the case, we will send you a pre-paid label for your parcel.

Refund Procedure
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account.

Any payments made by PayPal will be refunded via PayPal.

Any refunds due to the customer will be processed within 30 days by Big Baby Store, as per Distance Selling Regulations.

Packaging Procedure for Returning an Item

Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and reason for return. Please write the following address on the outside of the envelope:

Big Baby Store
Unit b2,
Kirkgate Depot
Settle,
BD24 9BP
Please note that for faulty items, you may be asked to label the box with an alternative address